If my payment method is credit card, when is my credit card charged?
Your card is charged when your order has been successfully placed. If the order is canceled, the reverse will take 5 – 7 business days to reflect. Refunds will also take 5-7 business days depending on your ban king institution.
When will I receive my delivery?
The average delivery time ranges from 50 minutes to 1 hour. However, processing time varies depending on the store location. Delivery times may be affected by circumstances beyond our control, such as inclement weather or high volume of orders at the store. In such cases of delay, the customer will be notified.
When placing your order, we consider these factors when calculating the Estimated Delivery Time:
- Order Processing: The amount of time it takes for the store to prepare your order. This typically takes an hour.
- Transit Time: The amount of time it takes the delivery personnel to reach the store and the length of time to arrive at your location. This is dependent on your location.
When we receive your order and it is being processed, we will attempt to contact you via the telephone number you provided on your order. At that time, we will confirm your order and provide the best estimate for the delivery (an approximate time window). Deliveries will be made as long as the store is open. The delivery company will make every effort to deliver within the time frame provided.
How to prepare for your delivery?
You will receive a confirmation email and a notification from us via WhatsApp or a direct phone call regarding the delivery time of your order so that you can make the necessary arrangements. Redelivery is available at an additional cost.
What am I responsible for upon delivery?
Please ensure you have the total cash for your order if the chosen payment method was cash on delivery. Examine your order upon delivery to ensure that the order received is the order that was confirmed. In the event there are missing items, please contact us immediately. If the order is damaged or incorrect, please retain the item(s), take a picture and contact us immediately. If the delivery personnel leaves your premises without any complaint from you, this represents your acceptance of the order in perfect condition.
What additional fees may apply?
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. For example, if you need a specified time window, your address is not accessible via motor cycle or you were not available for your scheduled delivery.
Can I make changes to the delivery address after I place my order?
We try not to make any changes to the delivery address once your order has been placed. Orders placed online begin processing immediately in our system to ensure order fulfilment. If the delivery address must be changed, your order may have to be cancelled and then replaced. We apologize for that inconvenience.
Do you offer free delivery or delivery discounts?
From time to time, we do have free delivery promotions and discounts. Please visit our social media pages for more information or contact us directly.